Jump to content

Unable to logon to system and unable to raise a support ticket


Message added by Victor,

The issue which caused requests to not be raised has been fixed.

We are aware that some customer instances may be experiencing similar problems to yesterdays outage and this is being addressed.

We are experiencing an issue in our infrastructure rendering the service unavailable for all customer instances.

Please follow: https://status.hornbill.com/

Recommended Posts

Hi all

We noted we were all kicked off Hornbill and now are unable to log back in - this is occuring for all users so we are unable to use the system right now

I am also unable to raise a support ticket it lets me fill out ticket but unable to submit

Help please !

Thanks

  • Like 1
Link to comment
Share on other sites

We had this as well, but people are able to login again now.

 

Some of our custom API scripts that we run to import asset information, has errored with the below, which looks to be an internal hornbill error.

Protocol Error: Failed to get a connection to the server: http://:49102/mem/session/*?attr.apiKey=APIKEYHERE

 

  • Like 1
Link to comment
Share on other sites

We had it too (12:50 - 12:52)

@Martyn Houghton we also noticed it defaulted back to the original login screen (but is ok now)

image.png.9feb49b19118c317316e8412d994d93d.png

 

Nasim

  • Like 1
Link to comment
Share on other sites

  • Victor pinned this topic
  • Victor unpinned this topic

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...