Unable to logon to system and unable to raise a support ticket

[Adrian Simpkins]

Hi all

We noted we were all kicked off Hornbill and now are unable to log back in - this is occuring for all users so we are unable to use the system right now

I am also unable to raise a support ticket it lets me fill out ticket but unable to submit

Help please !

Thanks

[StephC]

We had an issue a few minutes ago too - it's back for us now. 

Following for more info on if this had the same cause!

[Martyn Houghton]

@Adrian Simpkins

We had this as well.

System seems to have just come back up again now and we are getting our SSO log in screen rather than the generic Hornbill one.

Cheers

Martyn

 

[Adrian Simpkins]

Thanks both, it appears ours has now come back up, must have been a blip I guese

Many thanks

[JonNutt]

Briefly went down and back up for me after a minute or so.

[will.good]

This seems to have happened to us too for a few minutes.

Do we have any idea what has caused this?

Thanks,

Will

[LifeOfJonny]

We had this as well, but people are able to login again now.

 

Some of our custom API scripts that we run to import asset information, has errored with the below, which looks to be an internal hornbill error.

Protocol Error: Failed to get a connection to the server: http://:49102/mem/session/*?attr.apiKey=APIKEYHERE

 

[Adrian Simpkins]

@will.goodNo confirmation as to why it happened as yet but hopefully something is confirmed - thanks 

[nasimg]

We had it too (12:50 - 12:52)

@Martyn Houghton we also noticed it defaulted back to the original login screen (but is ok now)

 

Nasim

[HGrigsby]

We had the same issue too, back now though.

 

Helen

[Guest Paul Alexander]

Ours has just gone down again (2nd time) - time is 13.30

[Adrian Simpkins]

Same here we have just lost connection again.... I am going to the pub lol

[LifeOfJonny]

Same here, gone again

[Guest Paul Alexander]

We're getting these messages:

[JonNutt]

Yes its gone again for me.

[StephC]

Down again!

Status check - 

[Brhow]

Me too

[HGrigsby]

Correction - now getting errors again and can't log in

[Jeremy]

us too

[BobbyB]

Ours has just knocked everyone out, with the following screen:

[PeterL]

Happening again now: 

Error

Could not load config: error


****Update

 

Error

The login policy could not be applied.

[Dan Munns]

Same for us

 

[Caroline]

We're also affected by this, down for a second time...

[LifeOfJonny]

https://status.hornbill.com/ doesn't report any issue, it probably should hehe.

[cchalmers]