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Service Manager - BPM Tasks - "Single line text field" showing as "Initializing... undefined"


JamieMews
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BPM Tasks with the "Field Type" as "Single line text field" are showing as "Initializing... undefined" when completing the task. 

Screenshots provided. 

I have rename, readded and also created a new "Single line text field" but it still bugs

Screenshots show clear example

 

HB3.PNG

HB2.PNG

HB1.PNG

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See 

We found if the field was "Label" it had become blank....you can add it back and save the form, but has to be all of them before you can publish the form.

Nasim

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We've noticed the same issue this morning with Labels - I thought it was linked to a bug we've already been experiencing on PCFs so I tagged it into the Thread I've already got open for that one

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Hi All,

 thanks for reporting the issue(s) and taking the time to supply the supporting screen shots. Hornbill Support are currently on the case and will provide update in due course.

Dan

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A fix has been applied that prevents this issue from occurring on future tasks.  It may be the case that tasks where this issue has already occurred may still have an issue and will need to be addressed separately by Hornbill Support.  

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On 4/29/2022 at 9:53 PM, James Ainsworth said:

A fix has been applied that prevents this issue from occurring on future tasks.  It may be the case that tasks where this issue has already occurred may still have an issue and will need to be addressed separately by Hornbill Support.  

@James Ainsworth So how do we fix these, we have 3 so far that have this specific issue?

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On 5/4/2022 at 8:20 AM, Jeremy said:

if we copy the requests will that stop the issue?

The issue has already stopped, it is only Tasks that were created in a specific timeframe that have the problem.

If you copy the Requests they will have their own, newly created Tasks which will not be affected.
If you then cancel the original Requests, their Tasks will also cancel so you will have bypassed the issue.

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