will.good Posted March 21 Share Posted March 21 Hi, There are obviously ways to report on the Date Resolved and Reopen Date of a request. But is there anyway to report on the original resolve date for reopened requests? This will be helpful for us to be able to see, how long after initial resolution, the customer has reopened this (either through the portal, where it sits in resolved for 5 days before auto closing, or via email / telephony via our analysts). Currently, when a request is reopened and then resolved, the resolve date is the latest resolve date. Tagged as enhancement if not yet possible. Link to comment Share on other sites More sharing options...
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