Jim Posted March 13, 2023 Posted March 13, 2023 I would like the knowledge base search to be able to query against the documents in the document library also as this is where most of our knowledge would be stored, at the moment when entering a summary it does not query against the document library and in effect means we have to ask users to check somewhere else before logging a request however I feel it would be more effective for it to return and documents as they log a request 4
Martyn Houghton Posted March 14, 2023 Posted March 14, 2023 +++++1 for us as well, for both the Employee Portal and the Customer Portal.
Adam Toms Posted March 14, 2023 Posted March 14, 2023 +1. I think this would be really useful for us. Also it will allow us to further grow our Enterprise Service Management offerings.
Sam P Posted March 15, 2023 Posted March 15, 2023 +1 as we start to look at expanding FAQs and Documents (and eventually Knowledge) this would be useful
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