How to change translation text on Resolved and Reopen buttons in portal once ticket resolved

[Estie]

Hi,

I am looking to change the text on the Green button on the home (employee) portal which show in the portal once a request has been resolved and which the customer can click on to confirm resolution and provide feedback.

I have looked at this older post but cannot seem to change the translation text which is currently showing in our instance: https://community.hornbill.com/topic/17898-how-to-serach-translations-text/#comment-85831

Here is what we currently see:

 

I am looking in guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed

The translation I can see just contains the text and not the buttons (as above):

 

I am wondering if somehow these buttons are customised rather than being the default ones.

How would I go about changing the green 'Resolved' button?

Thanks

 

 

 

[AndyG]

Hi @Stefania Tarantino

I think these are the 1s you are looking for...

GREEN: guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.working
RED: guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.broken

[Estie]

@AndyG - thank you!  I tried those yesterday and nothing happened - perhaps I didn't save.

All working today.

Thanks again  

[Steve Giller]

@Stefania Tarantino There are a couple of translations with similar names, it may be that you translated what looked like the required setting but it was applying to a different area of the Product.
e.g. The for the "working" setting: