Estie Posted March 17, 2023 Posted March 17, 2023 Hi, I am looking to change the text on the Green button on the home (employee) portal which show in the portal once a request has been resolved and which the customer can click on to confirm resolution and provide feedback. I have looked at this older post but cannot seem to change the translation text which is currently showing in our instance: https://community.hornbill.com/topic/17898-how-to-serach-translations-text/#comment-85831 Here is what we currently see: I am looking in guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed The translation I can see just contains the text and not the buttons (as above): I am wondering if somehow these buttons are customised rather than being the default ones. How would I go about changing the green 'Resolved' button? Thanks
AndyG Posted March 17, 2023 Posted March 17, 2023 Hi @Stefania Tarantino I think these are the 1s you are looking for... GREEN: guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.working RED: guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.broken
Estie Posted March 17, 2023 Author Posted March 17, 2023 @AndyG - thank you! I tried those yesterday and nothing happened - perhaps I didn't save. All working today. Thanks again
Steve Giller Posted March 17, 2023 Posted March 17, 2023 @Stefania Tarantino There are a couple of translations with similar names, it may be that you translated what looked like the required setting but it was applying to a different area of the Product. e.g. The for the "working" setting: 1
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