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How to change translation text on Resolved and Reopen buttons in portal once ticket resolved


Estie

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Hi,

I am looking to change the text on the Green button on the home (employee) portal which show in the portal once a request has been resolved and which the customer can click on to confirm resolution and provide feedback.

I have looked at this older post but cannot seem to change the translation text which is currently showing in our instance: https://community.hornbill.com/topic/17898-how-to-serach-translations-text/#comment-85831

Here is what we currently see:

image.thumb.png.68b292530fb61c6b75fa6ad666668a34.png

 

I am looking in guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed

The translation I can see just contains the text and not the buttons (as above):
image.png.51828dcec0590d30bca1cf1a95dad0ea.png

 

I am wondering if somehow these buttons are customised rather than being the default ones.

How would I go about changing the green 'Resolved' button?

Thanks

 

 

 

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