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How do I create/manage Knowledgebases and topics


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Hi All,

 I've given my user the roles "Knowledge Manager" and "SM Knowledge Manager" (still unclear what the difference between these roles is at this stage). I can see options in Hornbill configuration to manage article types, perform a migration of existing FAQ's, and set keywords. However, I can't find where to create new Knowledgebases and topics. Can anyone point me in the right direction?


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  • 3 weeks later...

Although those roles are visible, the Knowledgebase Management has not gone live yet so will not be available in the Service Manager menu.

Please keep an eye on the Roadmap, Forum Posts, and Release Notes for further progress.

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