QEHNick Posted March 20, 2023 Share Posted March 20, 2023 We currently have 36 out of 38 "Subscription Utilisation", however when I want to convert an account from Basic to User, I am informed "The user type field is disabled as there are no alternative types left on your subscription." What's going on? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 20, 2023 Share Posted March 20, 2023 @QEHNick Have you also got enough Service Manager licenses as well as Collaboration (User) ones? Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted March 20, 2023 Share Posted March 20, 2023 The screenshot does not show which subscription those numbers refer to. The most likely explanation is that you are looking at an Application Subscription, which is specific to an individual Application rather than the Collaboration licenses with apply to a User's Basic/Full status. Link to comment Share on other sites More sharing options...
QEHNick Posted March 20, 2023 Author Share Posted March 20, 2023 Well I can't see "Collaboration" on our licensing usage. Where is that hidden? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 20, 2023 Share Posted March 20, 2023 It's on the Usage tab: Link to comment Share on other sites More sharing options...
QEHNick Posted March 20, 2023 Author Share Posted March 20, 2023 It's ok, I've found what I was looking for. It comes down to a misunderstanding of, well, everything really. 1 Link to comment Share on other sites More sharing options...
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