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Subscription issue


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We currently have 36 out of 38 "Subscription Utilisation", however when I want to convert an account from Basic to User, I am informed "The user type field is disabled as there are no alternative types left on your subscription."

What's going on?


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The screenshot does not show which subscription those numbers refer to.

The most likely explanation is that you are looking at an Application Subscription, which is specific to an individual Application rather than the Collaboration licenses with apply to a User's Basic/Full status.

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