Seeing an auto list on assign to analyst ?

[Adrian Simpkins]

Hi All

I have noticed when i go to assign a request the system is offering a predefined list of text values rather than me being able to go straight to the user list. I have only started seeing this this week - I have seen it on another action within the system as well but did not capture a screen shot - anyone else noticing this? 

 

[Jim]

This is something I also find annoying but it is the browser doing autofill and not necessarily hornbill doing this

[Adrian Simpkins]

Hi Jim

Thank you for the response - I agree it is probably Edge doing this, but I have only noticed it occurring this week so just trying to work out what may have changed

Many thanks 

 

 

[Steve Giller]

If you click the "X" top right corner that should* clear the box and remember your preference:

*Should - this is Edge, after all ...

 

[Adrian Simpkins]

Thanks Steve - I have cleared it but was just interested as to why it had starting appearing as its not something i have seen before - I will just clear down any further lists with the X

Many thanks as always

[Steve Giller]

40 minutes ago, Adrian Simpkins said:

as to why it had starting appearing

I'm seeing it in Edge but not Chrome, so I'm pointing my "Why?" fingers at Microsoft!

[Adrian Simpkins]

No worries - I will join you in pointing fingers to them

Many thanks as always