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Importing users


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Hi all,

Is it possible to define default roles on new users imported from AD? It would be very time consuming to have to manually add all the roles for users to access the service desk properly.



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@billster It certainly is, the details are available on the wiki page.

If you need to, for example, apply a different set of Roles based on membership of a specific OU you can either have a completely separate Import for that OU, or run a secondary import that adds the specific Roles - Imports that update Users are cumulative so running a second Import which, for example, adds the Incident Assignee Role to all IT staff would not remove any existing Roles. You just need to ensure that you only ever have one Import running at a time.

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