Adrian Simpkins Posted April 18 Share Posted April 18 Hi All Just wanted to clarify if an email is manually applied to a request that is on hold from the inbox that this does not take a request off hold, only auto processed emails applied to on hold requests will take it off hold? Have a request where we applied an email from the inbox that did not auto attach, and the request remained on hold Many thanks Link to comment Share on other sites More sharing options...
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