Adrian Simpkins Posted April 18, 2023 Posted April 18, 2023 Hi All Just wanted to clarify if an email is manually applied to a request that is on hold from the inbox that this does not take a request off hold, only auto processed emails applied to on hold requests will take it off hold? Have a request where we applied an email from the inbox that did not auto attach, and the request remained on hold Many thanks
David Hall Posted April 18, 2023 Posted April 18, 2023 Hi @Adrian Simpkins Yes that's correct, a manual application of an email from the inbox will not result in a request status change, only the automated action directly from a customer will take the request off-hold. Kind regards, Dave. 1
Adrian Simpkins Posted April 18, 2023 Author Posted April 18, 2023 Thanks Dave I thought this was the case so just wanted to clarify Many thanks as always
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now