AlexOnTheHill Posted April 17 Share Posted April 17 Hello, Is it possible to enhance the functionality of custom buttons to allow the user to pick between multiple actions? I was thinking something along the lines of an Major Incident (MI) button which gives the options of: Escalate to MI (adds managers as connections, notifies them an incident is an MI and adds a custom value) Cancel MI (emails connections to advise the MI was raised in error, removes the custom value) De-escalate MI (emails connections to advise the incident is no longer considered to be an MI, does not remove the custom value) Each could link to their own auto-task and retain their own conditions. For example, I set a custom value with the escalation so I can report on MIs and so the de-escalation is only visible to an escalated incident. I guess this is the equivalent of creating a folder of actions within a button. The benefit of this would be to reduce the amount of space taken by buttons, the available space can get crowded quickly. I hope this makes sense. Link to comment Share on other sites More sharing options...
Steve Giller Posted April 17 Share Posted April 17 1 hour ago, AlexOnTheHill said: The benefit of this would be to reduce the amount of space taken by buttons, the available space can get crowded quickly. That is the purpose of this setting: 1 hour ago, AlexOnTheHill said: For example, I set a custom value with the escalation so I can report on MIs and so the de-escalation is only visible to an escalated incident. This should be set on each button so the "Escalate to MI" button only shows for non-MI requests, and the "De-escalate MI" and "Cancel MI" buttons only show for an MI. Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted April 17 Author Share Posted April 17 Thank you Steve, I already understand and agree with what you have said, I already make use of the configurations you describe. What I am outlining is a request such that if I have a single button, it can then provide the tasks configured as above. This would allow you to have buttons that could be something like: 'MI' 'Notification' 'Flag' for example then when clicking on 'Flag' you could have: 'Flag user missing department', 'Flag missing sync' 'Flag test request'. Does this make sense? I'm sorry if I've not explained it well. This has stemmed from a request to have a 'one button to rule them all' request and giving a button multiple action options would achieve that. Link to comment Share on other sites More sharing options...
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