AlexOnTheHill Posted April 12 Share Posted April 12 Hello, We have been discussing the management of Major Incidents and part of that focussed on the communications we send to affected users. It would be useful if the email function within a request in Hornbill would be able to email the customer of the main request and the linked requests in one action. I have confirmed that this functionality is not presently available within Hornbill and I believe it would be very useful. I envisage either a new action button with email+ and make that available only to requests with linked requests or a button within the to/cc/bcc field for +linked This would be a direct way for us to notify users affected by a major incident that we wish them to test and confirm stable service. I hope this is sufficient information, if you have any questions please feel free to ask. Link to comment Share on other sites More sharing options...
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