lee mcdermott Posted April 13 Share Posted April 13 Hi, is there an easy way to calculate the total time a call has taken when creating a report? There is the time to respond and the time to resolve. But to get a full picture I find I have to export the report in excel then add the 2 fields together to get total time then do a calculation on it to convert to hours. then work out if that is within or outside of our SLA hours. I was hoping there may be an easier way? Maybe using Advanced analytics if it cannot be done via reports? thanks lee Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now