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Found 4 results

  1. Hi, I'm trying to find a way to tie our documentation into the Service Manager console. At the moment it doesn't look as though I can use anything other than request info. As we can set custom fields in BP it would be brilliant to have them included in the fields selectable in custom buttons. That way I can set up the BPs to set the document required into the custom field and click on the button to view the document. Cheers Doug
  2. It would be very useful to have the full list of Request custom fields available to the list of variables for Custom Buttons. In our particular example, the Development & External references are stored in custom fields in on the Request. These are used along with URLs external to Hornbill to open up a web page and show the current status & history of the Development or External reference item. I had hoped this post would add the functionality but it's more for Document Management. https://forums.hornbill.com/topic/10317-improve-custom-buttons-functionality/
  3. Hi Does anyone know which business process the raise new incident uses when you add a contact? As it doesn't seem to follow of any of the ones I use. See attached. Thanks Chris
  4. Is it possible to use the custom button to point at a locally stored file or application Slightly different is it possible to set up custom buttons for all users? or does each user have to create their own
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