Remove the ability to close requests

[James Ainsworth]

We have recently provided some updates to the rights to give more of a separation between the actions that can be done on the Self Service Portals and those that can be done withing Service Manager.  

This should help support the issues identified above where there was a conflict when removing the right for a support person to close a request which was overridden by a Self Service roll that contained the right to close a request as a customer on the portals.  Now having these as separate rights, this should eliminate this conflict.

 

 

Regards,

James