Request Customer details - adding additional fields

[Tina.Lapere]

Hi, Is it possible to allow us customise the Customer area like we can in the details area etc?

My colleagues have said they would like the department field to be visible and this would be helpful to them.

Thanks

Tina

[Martyn Houghton]

Tina

Do you mean in terms of the visibility of the contact fields when viewing a request or when viewing a external customer under contacts? 

[Gerry]

Hi Tina,

A simple screenshot is always helpful when asking this sort of question. Used a free tool called Jing to grab the screen and annotate it with an arrow.  Just a suggestion, it might make it easier to convey your question using this approach

Gerry

[Guest Ehsan]

Hi Tina,

I have a feeling you may be referring to the Customer Search Pro Cap while raising a request, is that correct? 

Thanks,

Ehsan

[PSG]

Hello,

I think we're after the same thing as Tina, we'd like to be able to add fields to the "Customer" section on a Request.

E.g. we'd like to show a user's "Division" here:

 

[PSG]

Hello, 

 

Is there an update to this query?

 

thanks,

Jamie

[James Ainsworth]

Hi @PSG

Thanks for your post.  There are no updates at the moment on this feature.  I will review the requirements and post back with any updates.

Regards,

James

[PSG]

Hello @James Ainsworth 

 

Is there an update to this query?

 

thanks,

Jamie

[James Ainsworth]

Hi Jamie,

Unfortunately, nothing to update as of yet.  We will continue to review and I'll let you know once we have made some progress.

Regards,

James

[Tina.Lapere]

Hi All,

Just to confirm (as I appear to never have responded - sorry about that :-/ ) Yes we are after what @PSG has suggested.  The reason behind this is to allow us to identify the customer quicker.

Thanks

Tina

[Keith]

Just want to add my support for this. I'd like to add one of the custom attributes to the customer details. 

Thanks

 

Keith

[PSG]

Hi @James Ainsworth, any update on this?

 

thanks,

Jamie

[James Ainsworth]

Hi Jamie,

This change is still in our backlog and not currently scheduled.  I can say that with the interest by other customers in this thread that it will progress and I'll be sure to update this post once it is closer to reaching the development queue.

Regards,

James

[Steven Boardman]

@PSG @Tina.Lapere it is now possible in the latest Service Manager update to configure the displayed attributes which appear in the customer section on a request.  This can be configured in the admin console > service manager > configuration > requests

Steve