Jump to content

Requester Notification - Update By Ticket Owner - Service Portal


Jack_Podmore
 Share

Recommended Posts

Hi guys, 

 

We are in a position whereby we would like our requester's to use the portal as much as possible rather than going forward and back with emails. 

I have been digging high and low for a setting that will ensure the requester of a ticket will get an email notification when an analyst updates the ticket via the portal, thus pushing them onto the portal to see this update. 

Is there a setting for this somewhere? 

Thanks

 

Link to comment
Share on other sites

Hi @Jack_Podmore there isn't currently a setting to notify the customer of the update using the 'Update' option on a request - you can of course use the email action option to both update the request and for the customer to receive an email update

We do have a story for improvements in this area and i have added you as an interested party and we will post back here as this progresses.

Steve

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...