Jack_Podmore Posted September 19, 2018 Share Posted September 19, 2018 Hi guys, We are in a position whereby we would like our requester's to use the portal as much as possible rather than going forward and back with emails. I have been digging high and low for a setting that will ensure the requester of a ticket will get an email notification when an analyst updates the ticket via the portal, thus pushing them onto the portal to see this update. Is there a setting for this somewhere? Thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 19, 2018 Share Posted September 19, 2018 Hi @Jack_Podmore there isn't currently a setting to notify the customer of the update using the 'Update' option on a request - you can of course use the email action option to both update the request and for the customer to receive an email update We do have a story for improvements in this area and i have added you as an interested party and we will post back here as this progresses. Steve Link to comment Share on other sites More sharing options...
dwalby Posted September 21, 2018 Share Posted September 21, 2018 @Steven Boardman please add me also Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 21, 2018 Share Posted September 21, 2018 @dwalby I would but your already added Link to comment Share on other sites More sharing options...
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