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Customising the Customer details section


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Hi @Keith ,

Usually, the area that you are able to change, add / remove fields, contains a design button.  So no you are not able to do that just yet.  Something that you can suggest though as a future enhancement.


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  • 1 year later...

@Keith just to let you know it is now possible to configure the displayed customer attributes in the customer section on a request with the latest Service Manager update.

In the admin console > Service Manager > Configuration > Requests you can now choose which attributes will be displayed if the customer is either a users or a contact


Hope that helps


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