Can't send emails to 'users' if the 'To' option is changed

[Paul Alexander]

trying to email someone other than the 'customer' on a ticket, and once we remove the  address in the 'To' box, we then can't choose anyone other than a 'licensed' user or a 'contact'. We can't select any 'basic' users who are co-workers.

Has something changed?! We've always been able to do this (we think!!) but it suddenly seems to be a problem today. 

[Guest Chaz]

@Paul Alexander this will be fixed in a patch we're pushing out later today

[Paul Alexander]

Thanks @Chaz

As always I'm a few minutes behind everyone else

 

[Victor]

@Paul Alexander - we would like to see this from a different perspective... so you're not behind everyone else is just that we are ahead of everyone else...  

[Keith]

We are suffering from the same issue and consider this a critical issue. Aside from being unable to change the adressee, we are unable to add a second recipient who is a co-worker.

 

[Guest Ehsan]

@Keith @Paul Alexander,

A new Service Manager is now available, which includes a fix for this problem.

 

[Keith]

Thanks @Ehsan seems to be working now. Thanks for the quick fix.

[Paul Alexander]

Yup...all good here thanks @Ehsan