Guest Paul Alexander Posted September 21, 2018 Posted September 21, 2018 trying to email someone other than the 'customer' on a ticket, and once we remove the address in the 'To' box, we then can't choose anyone other than a 'licensed' user or a 'contact'. We can't select any 'basic' users who are co-workers. Has something changed?! We've always been able to do this (we think!!) but it suddenly seems to be a problem today.
Guest Chaz Posted September 21, 2018 Posted September 21, 2018 @Paul Alexander this will be fixed in a patch we're pushing out later today
Guest Paul Alexander Posted September 21, 2018 Posted September 21, 2018 Thanks @Chaz As always I'm a few minutes behind everyone else
Victor Posted September 21, 2018 Posted September 21, 2018 @Paul Alexander - we would like to see this from a different perspective... so you're not behind everyone else is just that we are ahead of everyone else...
Keith Posted September 21, 2018 Posted September 21, 2018 We are suffering from the same issue and consider this a critical issue. Aside from being unable to change the adressee, we are unable to add a second recipient who is a co-worker.
Guest Ehsan Posted September 21, 2018 Posted September 21, 2018 @Keith @Paul Alexander, A new Service Manager is now available, which includes a fix for this problem.
Keith Posted September 21, 2018 Posted September 21, 2018 Thanks @Ehsan seems to be working now. Thanks for the quick fix.
Guest Paul Alexander Posted September 21, 2018 Posted September 21, 2018 Yup...all good here thanks @Ehsan
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