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Can't send emails to 'users' if the 'To' option is changed

Paul Alexander

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trying to email someone other than the 'customer' on a ticket, and once we remove the  address in the 'To' box, we then can't choose anyone other than a 'licensed' user or a 'contact'. We can't select any 'basic' users who are co-workers.

Has something changed?! We've always been able to do this (we think!!) but it suddenly seems to be a problem today. 


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