Customer Section Heading on Request View - add Organisation

[Martyn Houghton]

At the moment when you have the external customer on a request, the Customer summary section when not expanded only shows their name. Would it be possible to have the option to display the organisation on the heading line as well?

I know we can pin the customer section down to display all the details, but that then takes up more space.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

We have a change in our backlog that would allow for the Customer section to be  configured to show the fields and information that you would like to see.  I will add the ability to set some of the title bar information as criteria to this change as well.  This is not scheduled yet, but I will post an update once it has been progressed

Regards,

James

[Steven Boardman]

Just to close off on this post, this capability was available as of the latest Service Manager update: