email when request is assigned to owner

[Stuart Torres-Catmur]

Can Service Manager be set up to automatically send an email to the new request owner when a request is assigned to them?  I'm talking about each time a request is manually assigned to someone.

[Steven Boardman]

Hi @Stuart Torres-Catmur 

You can globally configure the notification options for when requests are assigned to a new owner - this can be email only, hornbill only, both or none

This is configured in service manager > Settings 

Steve

[Stuart Torres-Catmur]

@Steven Boardman

Thanks.  That's most helpful