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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Disable comment field

    By HHH,
    • 3 replies
    • 789 views

  2. Email - Apply to request Not working following Patch

    By Kelvin,
    • 6 replies
    • 1.2k views

  3. Email sending problem

    By Alberto M,
    • 6 replies
    • 1.1k views

  4. Auto Assign and Assign to Creator

    By SimonSheldon,
    • 13 replies
    • 2k views

  5. Strange Notification Error for one of my Users

    By Adrian Simpkins,
    • 1 reply
    • 762 views

  6. Version number mismatch?

    By Guest Paul Alexander,
    • 8 replies
    • 1.5k views

  7. Customer Portal FAQs

    By Katie,
    • 1 reply
    • 797 views

  8. Updating customer organisation error

    By chriscorcoran,
    • 4 replies
    • 900 views

  9. Can't upload new Assets

    By Daniel,
    • 3 replies
    • 816 views

  10. Strangeness in one Users Edge browser when updating a request in the Update action button

    By Adrian Simpkins,
    • 2 replies
    • 683 views

  11. Outbound Mail Routing - SPF Record query

    By DFarran,
    • 3 replies
    • 951 views

  12. Upload file type is restricted

    By Guest Paul Alexander,
    • 4 replies
    • 819 views

  13. Outbound Mail Routing Smart Host Detail - testing errors

    By Alberto M,
    • 0 replies
    • 579 views

  14. Email font size

    By AmyW,
    • 1 reply
    • 845 views

  15. Portal - Organisation View and Can Cancel - where is held in the database?

    By Martyn Houghton,   
    • 2 replies
    • 742 views

  16. Feedback Prompt Font Awesome Icons

    By Paul Bierton,
    • 2 replies
    • 791 views

  17. Service Portal list of requests I'm connected

    By Alberto M,
    • 2 replies
    • 864 views

  18. Group Picker - filter on teams per service

    By Alisha,
    • 0 replies
    • 572 views

  19. Unable to add connections during self service ticket creation process flow

    By James Gallally,   
    • 4 replies
    • 1k views

  20. Default email template for manual email communication

    By James Gallally,   
    • 4 replies
    • 1.1k views

  21. BPM failed: No matching gotoIf found

    By PeterL,   
    • 5 replies
    • 1.1k views

  22. How to setup Service Manager to create new daily requests

    By Adrian Simpkins,
    • 10 replies
    • 1.6k views

  23. Customers receiving generic emails

    By Alisha,
    • 4 replies
    • 1k views

  24. Pre-populate Request Priority Form

    By Alisha,
    • 3 replies
    • 925 views

  25. On Hold - Cannot Update Category

    By Jack_Podmore,
    • 1 reply
    • 737 views
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