Default email template for manual email communication

[James Gallally]

Hi,

I'm trying to find the setting that allows me to specify the default template that is select when a User (technician) clicks email option for communicating with people. I've had a look and can't seem to find it, does anyone know the variable name and its location

 

?

 

Thanks

James

[Steven Boardman]

@James Gallally it is set under each service in the service portfolio - go into service and edit details and you'll see the option to set the default mailbox for requests logged against each service

https://wiki.hornbill.com/index.php/Service_Details

[James Gallally]

Thanks @Steven Boardman, 

I've had a look at this, are you referring to the Default Mailbox? I believe this will set the default address that the emails come from, I'm wanting to select the default template that will be used as opposed to the address the emails are coming from.

Thanks

James

[Victor]

@James Gallally this is on the service too, you just have to set one for each request type teh service is using ... here is an example for Incident...

[James Gallally]

@Victor @Steven Boardman

So obvious, why didn't release that was it.

Thanks for your help

James