Email sending problem

[Alberto M]

Hi all.

Is there someone experiencing problems when sending emails from within requests? We have been having problems for a few hours when several users are unable to send emails from within requests and are getting the following message.

I've checked this with our infrastructure team manager and he told me that this is not being caused by any of our security or privacy tools.

Any feedback will be useful.

Thanks

Alberto

[Deen]

@Alberto M is there anything specific about those emails such as attachments of a specific type or size?  Also I cant see the image you posted...

[Alberto M]

@Deen, I can check with my colleagues that had the problem.

[Alberto M]

@Deen, apparently this was a temporary issue, as the same colleagues are now able to send emails. And they said that it was with any email messages. Meanwhile, I'm waiting for a response from our offshore team regarding any security/privacy filters that had been activated, as this issue was detected only with our offshore staff.

 

[Deen]

@Alberto MOK good to know.  Let me know if the problem reoccurs.

[Alberto M]

FYI, @Deen, as from our security/privacy team: "They had to whitelist hornbill from Forcepoint DLP which was upgraded recently"

 

[Deen]

@Alberto M thanks, good to know.