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PeterL

Hornbill Users
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About PeterL

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  1. @Steven Boardman Thank you thats worked
  2. We have been updating our email templates and as shown below we have two variables which i could not find in the drop down list but are using within the progressive capture, we have tried a few times to add them manually but have had no use. Any advise? Below is a capture of the variables when the email is sent they come out looking the same as when we typed them.
  3. Same issue here: Xmlmc method invocation failed for BPM invocation node 'stage-7194d0f6-d81a-4c10-6f2d-a98b713c5be2/flowcode-b9619acd-8032-44d0-51f9-4d3bb1c89898': 0200 apps updateReqStatus FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqStatus): nodeName: API Call: Close Request; nodeId: f3b58229-7c80-40b7-81c8-9fe5aec41275; At 575/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemCloseRequest] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemCloseRequest): nodeName: Set 'appOptions';
  4. Any update on this issue as we are also having the same issue with SSO where it will just loop the log in screen and not let the user log in unless they clear cookies & cache or restart the machine.
  5. Hello does anyone have any ideas on the above. Thanks.
  6. @Keith Stevenson Sorry for late response i have been on AL and did not seem to be notified of the comment. This does not happen for all users and yes as an email comes in it does increase by +1 so it will show 2 but only 1 will be in the inbox.
  7. Anyone have any ideas on this issue? Thank you in advance.
  8. Anyone have any ideas on this issue? Thank you in advance.
  9. @Frank Reay Thanks but i should of mentioned this does not show for all users all the amount of un-read emails in the deleted inbox the number would surely be higher than one if this was the cause.
  10. Hello, I was wondering if anyone had any ideas as to why the mail icon is showing with 1 email but when going into the mailbox there is none in the inbox. It has been like this for a few months but people have only just started to question it. Any help would be great, thanks.
  11. Hello, i was wondering if you are able to get the mail log for 10/08/2020 as we had 2 emails as per below come in and ended up in the deleted folder without being viewed. This is most likely due to a user, i would just like to find out which but can only see today's logs as previous days are archived. Thank you.
  12. @Mohamed Yes is it selected within the progressive capture and set to mandatory after and should pull from a get details node within the BPM but sometimes this does not work. I have since taken out the check stage to ensure no more become broken. So the issue now is with the tickets mentioned where they are now stuck in limbo and cannot be closed due to the broken process. Thanks.
  13. Hello, We still have tickets where the BP has broken and cannot be closed. Any ideas on how to progress and skip the broken stage. Thanks.
  14. @Mohamed Any update on this? Thanks.
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