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PeterL

Hornbill Users
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About PeterL

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  1. @Keith Stevenson Sorry for late response i have been on AL and did not seem to be notified of the comment. This does not happen for all users and yes as an email comes in it does increase by +1 so it will show 2 but only 1 will be in the inbox.
  2. Anyone have any ideas on this issue? Thank you in advance.
  3. Anyone have any ideas on this issue? Thank you in advance.
  4. @Frank Reay Thanks but i should of mentioned this does not show for all users all the amount of un-read emails in the deleted inbox the number would surely be higher than one if this was the cause.
  5. Hello, I was wondering if anyone had any ideas as to why the mail icon is showing with 1 email but when going into the mailbox there is none in the inbox. It has been like this for a few months but people have only just started to question it. Any help would be great, thanks.
  6. Hello, i was wondering if you are able to get the mail log for 10/08/2020 as we had 2 emails as per below come in and ended up in the deleted folder without being viewed. This is most likely due to a user, i would just like to find out which but can only see today's logs as previous days are archived. Thank you.
  7. @Mohamed Yes is it selected within the progressive capture and set to mandatory after and should pull from a get details node within the BPM but sometimes this does not work. I have since taken out the check stage to ensure no more become broken. So the issue now is with the tickets mentioned where they are now stuck in limbo and cannot be closed due to the broken process. Thanks.
  8. Hello, We still have tickets where the BP has broken and cannot be closed. Any ideas on how to progress and skip the broken stage. Thanks.
  9. @Mohamed Any update on this? Thanks.
  10. Also is it possibly to skip the broken stage in order to continue the ticket rather than have the user cancel and re-log ? Thanks again. RM00068409 RM00068407 RM00068414
  11. Hello @Mohamed, The form is just one of the steps within the progressive capture, the issue (no goto if) only occurs from the stage set in the BP as it checks the custom field h_release_type has been filed in then decides with checkpoint to highlight. This is where it fails as some times the h_release_type is not filed it automatically after the PC has been filled in even though it is a mandatory step and has been chosen. I have attached the PC. Thanks. pa-release-process.pcf.txt
  12. @Mohamed Unfortunately not. This seems to just occur randomly, we have now had to take out the decision node and checkpoint from the BP to stop this issue breaking the BP for now until we can work out why it does not pull the information in sometimes.
  13. Hello, Every now and then we get an issue with releases come up. Within the progressive capture it asked the user to select from a form either 'Planned' or 'Emergency' release: Within the ticket this then populates the field: h_release_type although in a couple of tickets this information does not seem to be brought forward and then leave this section blank in the form causing a no goto if error later on in the BP where it will decide if its emergency or planned. Below are a couple of recent tickets with the issue seems to be happening alot more and all of the below are from today. I
  14. Hello, Just to add to the above, this has been happening just over a month now from what we can tell and happens to each image with the td style tags. How the source code looks within the email template: <td style="border:none; width:76.5pt; border-right:solid #a2a2a2 1.0pt; padding:0cm 11.25pt 0cm 0cm" valign="top" width="102"> <p><img alt="Pa media group" src="https://storage.pardot.com/314511/89019/logo.png" style="width: 98px; height: 66px;" /> <img alt="fb" height="27" src="https://storage.pardot.com/314511
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