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Customers receiving generic emails


Alisha
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Hello,

Customers are receiving automated emails when they update their request via email. Is this a recent setting that has been switched on? If so, how can we switch it off please?

The email states: "This is an automated system message to inform you that your Hornbill request has been successfully updated". We notice that the templates in our instance have been created and updated on 13-02-2020 10:58.

Many thanks,
Alisha

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Hi Alisha, I think it might be this setting : app.email.routing.rules.emailConfirmation.updateRequest.sendConfirmationEmail

This is turned to Off in our configuration in the Hornbill Service Manager / Settings.

Thanks

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@Alisha Adrian is correct, that setting and its "relative" app.email.routing.rules.emailConfirmation.newRequest.sendConfirmationEmail are set to Off in a default configuration.

image.png

If you do wish for these updates to go out but not with a generic email the templates are specified on the following settings:
image.png

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