Unable to add connections during self service ticket creation process flow

[James Gallally]

Hello,

I must be missing something obvious.I am trying to create a new incident progressive capture for users to fill out. At this point it is very basic, and I am trying to give the users the option of selecting connections. I have added a new Form and set it to Connections as per  the comment from James in this post here.

 

Regardless of the the "Is Mandatory" field being False or True, when I run through and use associated service portfolio it runs through and does not show a screen for the user to enter in any connections.

 

Any idea's?

Thanks

James

 

[Martyn Houghton]

@James Gallally

I am presuming the users are logging the requests through the portal? If so I do not believe this function has been implemented in the portal yet. 

I see if I can find the forum posts relating to its use on the portals.

Cheers

Martyn

 

 

 

[James Gallally]

Hi @Martyn Houghton,

Yes, the users would be logging the request through the portal.

I can create a custom form entry to catch the connected users and have the technician manually update the ticket afterwards. I thought that the way it looked I could use it to get end users to enter this information themselves at source.

Thanks

James.

[Martyn Houghton]

@James Gallally

The post below is the one I was referencing about it not being implemented in the portals.

Cheers

Martyn

 

[James Gallally]

Thanks @Martyn Houghton

I've just had a look at the post and its exactly what I'm after. I asked if there is an update, hopefully there will be an ETA.

Thanks