James Gallally Posted March 4, 2020 Posted March 4, 2020 Hello, I must be missing something obvious.I am trying to create a new incident progressive capture for users to fill out. At this point it is very basic, and I am trying to give the users the option of selecting connections. I have added a new Form and set it to Connections as per the comment from James in this post here. Regardless of the the "Is Mandatory" field being False or True, when I run through and use associated service portfolio it runs through and does not show a screen for the user to enter in any connections. Any idea's? Thanks James
Martyn Houghton Posted March 4, 2020 Posted March 4, 2020 @James Gallally I am presuming the users are logging the requests through the portal? If so I do not believe this function has been implemented in the portal yet. I see if I can find the forum posts relating to its use on the portals. Cheers Martyn
James Gallally Posted March 4, 2020 Author Posted March 4, 2020 Hi @Martyn Houghton, Yes, the users would be logging the request through the portal. I can create a custom form entry to catch the connected users and have the technician manually update the ticket afterwards. I thought that the way it looked I could use it to get end users to enter this information themselves at source. Thanks James.
Martyn Houghton Posted March 4, 2020 Posted March 4, 2020 @James Gallally The post below is the one I was referencing about it not being implemented in the portals. Cheers Martyn
James Gallally Posted March 4, 2020 Author Posted March 4, 2020 Thanks @Martyn Houghton I've just had a look at the post and its exactly what I'm after. I asked if there is an update, hopefully there will be an ETA. Thanks 1 1
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