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Katie

Hornbill Users
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About Katie

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  1. Hi Deen, thank you for your reply. I did have a quick look through the settings and also couldn''t see anything. Thank you though
  2. Hi, is there a way to increase the number of questions shown in a request so that they dont go on to multiple pages?
  3. @AlexTumber thank you
  4. Morning, I'm having an issue with timesheet manager where the date it is defaulting to when i try to log time is tomorrow/the next day. If i change it back to today I can log time but it appears in the right hand bar as tomorrow but when i open timesheet manager it shows as today This is quite confusing but it is logging the time correctly. The main problem is when trying to add time for yesterdays activities. In the right hand bar, when I change the date to the 1st it is showing all time logged for the 31st, but nothing when i open timesheet manager. when i then try to add time for yesterday, it adds it to today, but then nothing shows up when i open time sheet manager. I hope this makes sense.
  5. Hi @AlexTumber, Thank you for the update. I may be doing something wrong but my time sheet doesn't seem to be calculating as you suggested.
  6. Good morning, We have a service that is visible on both the employee service portal and customer portal. The majority of FAQs on that service link to our internal document management system and therefore external contacts will not have access to these. Have you had this before? Is there a way we can set FAQs within a service to only be visible on one portal, or a way we can turn off FAQs for the customer portal? any advice would be appreciated. Thanks, Katie
  7. Good morning, I'm receiving the same 'upserting' error message when trying to add custom buttons. Has anyone found out what is happening here?
  8. At the moment 1 day is set to 24 hours so when I look at my time spent overall over the month it shows as 7 days and I have to manually calculate the values into working days (22 days). Can we set it so that 1 day = 7.5 hours?
  9. Is there a way to get the timer/clock to start when raising a request from service manager?
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