Alberto M Posted March 5, 2020 Share Posted March 5, 2020 Hi. In the service portal I can browse the list of requests choosing in the drop-down the options "My Requests" or "My Staff's Requests". Q: Wouldn't it be useful to have an additional option "Requests I'm connected to", or similar, in this drop-down so connected users could browse the requests better? I would like to have more users adoption into the service portal and I believe this would be a very good option to help the users to adopt Hornbill. Cheers, Alberto Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 5, 2020 Share Posted March 5, 2020 @Alberto M the Connections option is not available on the Service Portal, but it is available to you on the New Employee Portal, which was launched last month, and will replace the service portal. Wiki info here: https://wiki.hornbill.com/index.php/Employee_Portal There is a separate forum for this: https://community.hornbill.com/forum/155-employee-portal/ There was a launch webinar and a follow up configuration webinar on this at the end of March, which covers the migration from the service to the employee portal. The employee portal, also includes a new employee mobile app, with like for like capabilities. Hope that helps Steve 1 Link to comment Share on other sites More sharing options...
Alberto M Posted March 5, 2020 Author Share Posted March 5, 2020 @Steven Boardman, that good news, thanks! As we are still not using the new employee portal and, besides "playing" a bit with it for now, I didn't knew about this option. Thanks for the news. Link to comment Share on other sites More sharing options...
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