Service Portal list of requests I'm connected

[Alberto M]

Hi.

In the service portal I can browse the list of requests choosing in the drop-down the options "My Requests" or "My Staff's Requests".

Q: Wouldn't it be useful to have an additional option "Requests I'm connected to", or similar,  in this drop-down so connected users could browse the requests better?

I would like to have more users adoption into the service portal and I believe this would be a very good option to help the users to adopt Hornbill.

Cheers,

Alberto

[Steven Boardman]

@Alberto M the Connections option is not available on the Service Portal, but it is available to you on the New Employee Portal, which was launched last month, and will replace the service portal. 

Wiki info here: https://wiki.hornbill.com/index.php/Employee_Portal

There is a separate forum  for this: https://community.hornbill.com/forum/155-employee-portal/

There was a launch webinar and a follow up configuration webinar on this at the end of March, which covers the migration from the service to the employee portal.

The employee portal, also includes a new employee mobile app, with like for like capabilities. 

Hope that helps

Steve

 

[Alberto M]

@Steven Boardman, that good news, thanks!

As we are still not using the new employee portal and, besides "playing" a bit with it for now, I didn't knew about this option.

Thanks for the news.