On Hold - Cannot Update Category

[Jack_Podmore]

Hi guys, 

I'm not sure if its us not looking in the right place but when a ticket is on hold the "category" button is greyed out: 

When trying to change this under Hornbill Service Manager > Configuration > Request Settings this doesn't seem to be available as an "on hold" setting to change. Are we looking in the wrong place? 

Thanks,

Jack

[David Hall]

Hi @Jack_Podmore

Thanks for the post.  I've checked this out and you are in the correct place, we just appear to be missing an option for the category tab.  I'll raise a defect for this and we'll get it corrected for the next update so watch out for it in the release notes.

Kind Regards,

Dave