Jump to content

On Hold - Cannot Update Category


Recommended Posts

Hi guys, 

I'm not sure if its us not looking in the right place but when a ticket is on hold the "category" button is greyed out: 


When trying to change this under Hornbill Service Manager > Configuration > Request Settings this doesn't seem to be available as an "on hold" setting to change. Are we looking in the wrong place? 




Link to comment
Share on other sites

Hi @Jack_Podmore

Thanks for the post.  I've checked this out and you are in the correct place, we just appear to be missing an option for the category tab.  I'll raise a defect for this and we'll get it corrected for the next update so watch out for it in the release notes.

Kind Regards,


  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...