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On Hold - Cannot Update Category


Jack_Podmore
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Hi guys, 

I'm not sure if its us not looking in the right place but when a ticket is on hold the "category" button is greyed out: 

image.png.982ffc33b7affa84da2be4b0cccf83d5.png

When trying to change this under Hornbill Service Manager > Configuration > Request Settings this doesn't seem to be available as an "on hold" setting to change. Are we looking in the wrong place? 

image.png.44f5b9b79d9cb85bbdb372bd47a8645c.png

Thanks,

Jack

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Hi @Jack_Podmore

Thanks for the post.  I've checked this out and you are in the correct place, we just appear to be missing an option for the category tab.  I'll raise a defect for this and we'll get it corrected for the next update so watch out for it in the release notes.

Kind Regards,

Dave

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