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Customer Portal FAQs


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Good morning, 

We have a service that is visible on both the employee service portal and customer portal. The majority of FAQs on that service link to our internal document management system and therefore external contacts will not have access to these. Have you had this before? Is there a way we can set FAQs within a service to only be visible on one portal, or a way we can turn off FAQs for the customer portal? any advice would be appreciated. 



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  • 2 weeks later...


This is not currently possible, but hopefully with the advent of the Employee portal, perhaps Hornbill can look at implementing having it defined a bit more granular, as this would be useful for us as well.

@James Ainsworth is this something that is already being considered with the release of the Employee Portal?



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