Updating customer organisation error

[chriscorcoran]

I'm trying to chnage the organisation of a customer and set the following error

 

Unable to change the organisation due to an error: /apps/com.hornbill.core/flowcode/fc_modules/entities/entities.js(121): error X1001: Uncaught Error in update Entities - EspMethodCall::invoke: Operation[data::entityUpdateRecord] A database or query error occurred while updating record(s) in Contact

 

Any ideas?

[Daniel Dekel]

Hi @chriscorcoran,

Can you please let me know from what view you are trying to update the organisation? Are you in the Contact Details view? Was there an organisation already assigned to the contact?

Thanks,

Daniel.

[chriscorcoran]

@Daniel Dekel Yes, from the main screen I went to customers, contacts, found the customer, deleted the old organisation from the contact and then tried to add the new organisation. This is when I got the error.

 

Thanks

Chris

[chriscorcoran]

@Daniel Dekel ok sorted. I removed the org, saved, added the new org and saved again.

 

 

 

[Daniel Dekel]

@ChrisC Good to hear that! Thanks for letting me know ;-)