'Portal type' condition in capture branch

[Andrew Parsons]

Hi - I've been trying to find a definition of this in the wiki but no luck

 

Can someone explain how the above condition works? Basically I want a capture to behave differently depending on whether it's being filled out via our customer portal, versus an analyst filling out the same form on Service Manager. However I'm not sure what the corresponding values would be for those two options to test. I've already tried "self service" and "analyst" or "portals" etc but they don't seem to work. Or is there another way of achieving it?

[Victor]

@Andrew Parsons try the values mentioned in the variable name: Service Desk and Portals... it might be that capitalisation matters here so keep the S and P ...

[Andrew Parsons]

Hi @Victor - Tried both of these (with and without capitalisation, as well as contains 'portal') and it makes no difference to the outcome

[Andrew Parsons]

Please ignore my last message - I've got it working (it helps if I apply the condition to the right decision tree! )

[Victor]

21 hours ago, Andrew Parsons said:

I've got it working

@Andrew Parsons excellent!

Just for the record, and in case someone else finds themselves in the same predicament, is it Service Desk and Portals?

 

[Andrew Parsons]

@Victor I assume so - I used:    != Portals   which works when an analyst is filling out the form, but not a customer via the portal