Service Manager - Multiple queues for a user

[Ann]

Morning All

Hope you are well and looking forward to the weekend.

Please would it be possible for your help?  Is there a way that a user can be a member of two queues at the same time please?  For example, a user is a member of the project management team but also a member of a managers group.  When they are assigned an incident, they then have the option of putting the incident into their manager queue rather than the project managers queue, in order that the stats will show against the managers rather than the project manager team?

Kind Regards

Ann

[Jim]

Can't you just make the manager group a team that supports the service?

[James Ainsworth]

If the members of the managers team do not require request assignments, you can turn assignments off for either the entire team or for individuals within this team.  The members of the managers  would still be able to be assigned requests under the project management team provided they are also a member of that team.

https://docs.hornbill.com/servicemanager-config/administration/service-desk#enable-assignment

Let us know if this helps.