Jacopo Carraro

I am having the same issue on our workflows, and not only on lock/unlock actions, but also for suspend actions. The error you have shown is exactly the same as mine, and it started to happen after the new patch. If I restart the workflow manually, it then works. Support was unable to pinpoint the exact issue, does anyone have a solution for this? Thanks.

Hello, I have a quick query on setting up a new Inbound Routing Rules. I know these rules can create new tickets, or update them, but I am unsure what the update function would do. Would it just update the ticket with the body of the email, writing the content on the ticket's timeline, or is it possible to have a rule setup in a way that can be used to change the state of a ticket (E.g. change its state to closed). Thank you.

Hello, I have a quick query on setting up a new Inbound Routing Rules. I know these rules can create new tickets, or update them, but I am unsure what the update function would do. Would it just update the ticket with the body of the email, writing the content on the ticket's timeline, or is it possible to have a rule setup in a way that can be used to change the state of a ticket (E.g. change its state to closed). Thank you.