api API call to return unassigned tickets within a team

[NPAT]

Hey I can't seem to find a working way to use the hornbill API to return a list of unassigned calls within a team.

Any suggestions?

[Steve Giller]

I'm not aware of a Customer-facing API to do this. I've asked the Service Manager team to respond.

I'm assuming you're referring to Requests assigned to a Team but without an Owner?

[Gareth Cantrell]

@NPAT you could do a call to data::entityBrowseRecords2 API with the following parameters:

{
  "@service": "data",
  "@method": "entityBrowseRecords2",
  "params": {
    "application": "com.hornbill.servicemanager",
    "entity": "Requests",
    "matchScope": "all",
    "searchFilter": [
      {
        "column": "h_status",
        "value": ["status.new","status.open"],
        "matchType": "exact"
      },{
        "column": "h_fk_team_id",
        "value": ["ORG/TEAMID/"],
        "matchType": "exact"
      },{
        "column": "h_ownerid",
        "value": [""],
        "matchType": "exact"
      }
    ]
  }
}