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Found 33 results

  1. British summer is here (apparently), and now that I'm working on code that relies on dates and times of change requests I've noticed that different formats are being shown depending on what I query. E.g. If I query a request using '' I get:
  2. Would it be possible for the Code Samples section on the 'api.hornbill.com' be extended to include Go and Python, to match the languages for which the provided api libraries? Cheers Martyn
  3. I have a scenario where I would like to post text data capture from a client into a Service Request through the API. At present I would like to use either 1) A request custom attribute to store the data Not sure of what Hornbill Service Manager Requests function is best to do this. or 2) A request activity stream entry with a specific type I have successfully done this using "https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=updateReqTimeline" However, once the data is posted I then want to be able to search / find the values via the API For both scenarios above I am not sure of the correct Requests function to do this. Any assistance would be greatly appreciated. Kind Regards Ben
  4. Hi. I'm not sure if this is the right place to ask this, but, anyway. Since I've applied the last Service Manager update yesterday evening, the h_summary field is no longer being returned when the smGetRequests is run. The field name does not even return in the response anymore so not even like the value is in error. Are you aware of any change or issue within the API? Thanks and regards, Alberto
  5. Hi. When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" I get the following message: API Call Status : fail Error Returned : FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateSubstatus): nodeName: Set the Output; nodeId: 0a2e4bdf-e634-46a5-afc2-39a985bebbb2; At 264/ 1: "Uncaught TypeError: Cannot read property 'activityId' of undefined" throw(e); _fc_node_exec_0a2e4bdf_e634_46a5_afc2_39a985bebbb2 When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" the sub status does not change and no error is produced. I am however able to successfully change the status of the SR (Open > On Hold > Open). When using this method i submit both Status and Sub Status ID. Any ideas? There does not appear to be much to go wrong within the request. So is this an API bug or a back end configuration issue? Many Thanks Ben
  6. Hi all, I am trying to automate the export of request data and more importantly the responses to questsions using APIs. So far I can get all requests that match search query using : "apps/com.hornbill.servicemanager/Requests" "searchRequests" I can then loop through each request getting various details using : "apps/com.hornbill.servicemanager/Requests" "smGetReqDetails2" This enables me to return the number of questions completed but not the actual responses. Is there another API that has this feature that I can't find? Many Thanks Ben
  7. We are moving from Lynda.com learning to LinkedIn Learning in the next few months, we would like a way if possible to update users details etc via an API.... not sure if this would be possible? We are essentially looking for a way if possible to update accounts with name changes etc but not sure if this is possible.
  8. Hi all, I'm trying to dynamically kick off change requests using the Hornbill api and using the logChangeRequest method, but in order for it to be logged correctly and the BPM to kick in I also need to feed it the expected answers from a progressive capture form. I've tried answering the questions using their field id within the "questions" param, however no matter which way I try to format them I get a FlowCode exception. I'm making the call within a PoSh script and have successfully logged Service Requests/Incidents, just this is currently giving me grief! Example params: $xmlmcParams = " <summary>$summary</summary> <description>$description</description> <requestType>Change Request</requestType> <teamId>STB/IT_#####/IT_#####/</teamId> <status>status.new</status> <sourceType>API</sourceType> <questions> <Question_1>Standard</Question_1> <Question_2>Low</Question_2> <Question_3>Standard process</Question_3> <Question_4>Low</Question_4> <Question_5>Standard process</Question_5> <Question_6>Roll back</Question_6> <Question_7>n/a</Question_7> </questions> <changeType>Standard</changeType>" Exception: FlowCode Exception (com.hornbill.servicemanager/entities/ChangeRequests/fc_ops/logChangeRequest): Input parameter validation error: The simple type value contains unexpected child elements at location &apos;/methodCall/params/questions&apos; Do I also need to supply the questionFieldMap param for this to work? If anyone has a working example of making a call which contains answers which would normally be fed from a prog capture that would be b e a u tiful.
  9. Hi All, Would you be able to let me know the expected attributes for the parameters of the API call below - https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=getCustomerRequests i.e. Should the Customer ID just be passed as a number, What format should the "Query String" be..? etc. Can you also double check the optional parameters are indeed optional and the order is correct?
  10. I am struggling to locate a specific API method for adding a new set of values to a simple list (Service Manager). Is this just done via the generic addRecord method? Cheers Martyn
  11. I am looking to use the 'logRequestBPM' process to spawn BPM process on a number of imported requests (loaded via the Request Import tool) which did not get the BPM spawned due to the connection being lost to our instance. The text in the general description references the Service ID but the Input Parameters section references the 'defaultBpm' but optional. Therefore would I be correct in presuming if we make this call to the api passing only the 'h_pk_reference' the process would pick on the BPM from the Service/Catalog assigned to the request? If we wanted to be explicit and specify the 'defaultBpm', what id does this use? https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=logRequestBPM Cheers Martyn
  12. All, We are looking to run a query involving requests for historic updates - https://api.hornbill.com/apps/com.hornbill.servicemanager/RequestHistoricUpdates?op=read. Unfortunately our API call does not complete as a "queryName" is required as well as the requestid. Our other arguments do not use this parameter. Could you provide some context to what the "queryName" is or what should be specified? I imagine it is something quite simple. Many Thanks, Josh M
  13. Hello everybody We are using the Requests::smGetRequests API to extract data about incidents / requests. What we are trying to do is to find out which requests have received Customer Feedback, and then extract the Customer Feedback via an API. We have gone through the API documents, but cannot work out how to do this. I can see that Requests::smGetDetails does have this information, but this needs a requestId (e.g. IN123456789), and cannot be filtered on the date the feedback was given. Is there an API to get the 'Request Feedback' entity, or the h_itsm_request_feedback? Hope you can help. Alex
  14. Morning, Is there a way to intergrate hornbill logged tickets into Service now? One of our external suppliers uses service now and we would like to make it so we can raise a ticket through HB into Service now? Many thanks Hayley.
  15. Hi, I'm wondering if anyone has any pointers on how the advancedSearch Input Parameter works as part of this operation: https://api.hornbill.com/apps/com.hornbill.servicemanager/?op=getOrganisationsList i'm am trying to retrieve organisations based on a phone number. The phone number is part of an object which is then serialized to a JSON String that outputs for example: {"h_phone_number":"123456789"} This is then given as a string for the input parameter advancedSearch. This gives me no errors, but also does not find any results. although the phone number is known for an organisation. Input XML: <methodCall service="apps/com.hornbill.servicemanager" method="getOrganisationsList"><params><rowstart>0</rowstart><limit>3</limit><advancedSearch>{"h_phone_number":"123456789"}</advancedSearch></params></methodCall> OutPut XML <?xml version="1.0" encoding="utf-8"?><methodCallResult status="ok"><params><organisations>[]</organisations><count>0</count></params><flowCodeDebugState><step>xxxxxxx</step><executionId>xxxxxxxx</executionId></flowCodeDebugState></methodCallResult> Any help would be greatly appreciated!
  16. Hi I've had a look through the API documentation but can't seem to find anything... Is there an API operation (or query for queryExec) that will return details of all tasks/activities associated with a given request? Thanks Carl
  17. Hi Is there an API method that will return the type of entries that would appear in the request timeline? Ideally I'm after the data that would be in the h_buz_activities database table - preferably filtering that data directly rather than having to supply a request or an activityStream ID. Thanks
  18. I couldn't find an API specific group, so posting here, hopefully this is more or less the right place. The Integration Wiki page mentions simplified language bindings to the API are available for C#, where might I find these? I've had a look through the Hornbill's repositories on GitHub, and have manged to get something working with API, but it would save me a lot of time if Hornbill already have built a .Net wrapper for the API. Many thanks, Will
  19. I am trying to retrieve cancelled calls via the API I've tried the smGetRequests call, just setting the statusEquals, rowstart and limit parameters - which returns data for all statuses apart from 'status.cancelled' - it gives a count of 0 (we do have cancelled calls). Is there another API call or perhaps a queryExec query that will return cancelled calls? Thanks Carl
  20. Hi Everyone, I've been asked to test if we can log a job using the API scheduler and not been given a great deal of time to come back with a definitive answer - out of (as mentioned above) pure laziness (and to speed the process up) rather than poring over the documentation I thought I'd ask if anyone has a working conf file for generating a Request from the scheduler that I can adjust to my requirements? I'm particularly interested in having one that uses a Catalog Item that expects two questions in this instance. Cheers, Steve.
  21. Hi We're having issues with the getReqQuestions API method call. We're passing the 3 required parameters (in the correct order) bpmId, requestId and formId but the response is 'Failed to load FlowCode script'. The logs also show: Failed to load the script for operation '\\?\D:\Hornbill\ESP Server\instances\lbdigitalservices\apps\com.hornbill.core\entities\Requests\fc_ops\getReqQuestions.xml' Is there a problem with this API call? What we are trying to do is pull the progressive capture answers for a given a request and getReqQuestions seemed to be the most appropriate call. Is there another method we could use? Thanks Carl
  22. Is anyone making use of the API and PHP Toolkit for the Collaboration system yet? We just getting started, looking at the API and sticking with PHP since we used the latter with Support Works for the time being. Not sure whether it would be worth creating a separate sub-topic for the API on the forum. Cheers Martyn
  23. Hi guys, Just tried the API scheduler today and I am facing some issues so I was trying to troubleshoot... Here is my config file: conf.json Is there a screen in the admin section where we can see all the custom scheduled API calls? Thanks, Lyonel
  24. Hi all, I am trying to get the scheduler to run a few .json files before I compile them into one big schedule. The files are named for the task they are to create eg. 'ivr_reboot' When I use the file switch the scheduler still calls config.json rather than the file I have specified. Any ideas? Thanks Dan
  25. Hi all, We are looking for a way to integrate our (JSON enabled) work slip application within our workflow. Is it possible to have the BPM either trigger a preconfigured Webhook or have it create the relevant API call on the fly? There is a JIRA integration node within the BPM, but nothing more generic for us to use as far as I know. Thanks! Best regards, Alex
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