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Ashley

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  1. I assume report generation takes up storage space in the cloud per customer? I can go through all the various reports that have generated previous PDFs and remove. Guess will save some space. How can I check storage used please? Thanks
  2. This is now resolved as now have access. Thanks
  3. ok and thus I cannot add that as I don't have the permissions. Will ask internally.
  4. All I have below Application Tools is Entity Explorer & Application settings.
  5. I only have this. My login has admin rights so what am I missing?
  6. A while a go I setup a profile with branching categories that appear when selecting the type of data to enter, ie Create Change. From the Portfolio select RFC and then a tree of categories appears for selection to an eventual form to complete. I'm assuming there has been an update since and this has moved. I cannot seem to find profiles any where and under Service Manager I don't see in the list of options. Please advise. Thanks
  7. Report scheduled ran at 9am UK today, not 10am as scheduled below. How do I correct this time difference in Hornbill:
  8. Hi, I can no longer share filters. I get the below and no drop down appears to select teams. Pr4evious filters I shared are ok and can adjust those. Just can't share new filters?
  9. As of this morning trying to use schedule. From date then To date no longer can select same day. Only allows me to select next day onwards. Need fixing asap for CAB today. Has something changed? Is there a setting?
  10. Is there any way around this when it create a PDF file? Thanks Ashley
  11. Hi, Since the clocks were moved forward I noticed scheduled reports are being actioned say 12.30pm when Report Schedule, Next Event Date says 13.30. So in other words an hour earlier. How can I synch this in Hornbill so Report scheduling is set for BST. Also I noticed when running adhoc reports and entering selected times after running it will revert back to an hour before for another selection. Again how can I set this to BST for all?
  12. Hi, Until recently for Service Manager I always thought Auto Tasks were listed under Auto Tasks and Work Flows under Work Flows. However, checking today I noticed Auto Tasks Work Flows are now listed under Work Flows and Work Flows under Auto Tasks. So in essence both lists are merged regardless of whether you select Auto Tasks or Work Flows. This makes it quite confusing. Previously it was much better to have them separate under Auto Tasks or Work Flows. Has there been an update and what is the advantage in this?
  13. Are Simple lists stored in tables so can be used in reports and can be joined with other tables?
  14. Hi, I have recently been asked to change the default entries for a field from Curacau, MGA, N/R to BS1, BS2, N/R. Without having to update alot of historical data I can adjust the Simple List I use as below: so the raw data stays the same, but what you now see on the screen is BS1 (Curacao), BS2 (MGA), N/R. This is great for on-screen and saves alot of time reviewing old data. However, is there a way of doing this on a report? The reports take the raw data so will still show Curacao, MGA, N/R. Is there a way to manipulate the output on the fly like on-screen and show BS1 (Curacao), BS2 (MGA)instead of the raw data?
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