ALIPO

Perfect, that worked. Thanks for the advice Alex and for raising the defect.

Hi Alex I am trying to add a new contract using the new '+' button with as much detail as is available to me but when I click to 'CREATE' nothing happens, so I have filled in every field in case I am missing a mandatory one (although there are no indicators of such) and I still get the same result. There are no errors returned to indicate what is wrong. Here are some screenshots showing the data entered in the vane hope you can tell me what is the problem. Thanks in advance. Andrew

I'm not getting the "+"

I think I have fathomed it out. I was expecting to see a button to add a contract from the overall list of contracts but I believe that you need to add contracts to a supplier, thus ensuring that the supplier exists first.

I have the role of Contract Administrator but I do not seem to be able to add a new contract. The wiki says what detail can be added but it does not say how to create a new contract. With Supplier Manager there is a big red + to enable you to add a new supplier but there is no obvious way to add a new contract in contract manager. Can anyone shed any light on this and whether it's possible to enter a list in bulk, eg from a csv or similar please? I don't fancy adding them one by one! Thanks in advance. Andrew

@David Hallthank you. I forgot it was mixed in with cost centre, department, division etc. I thought that company had it's own management list. All sorted now - many thanks.

All Please save my sanity and remind me where to add additional company names in Service Manager. Thanks, Andrew

Yes Victor, this is for Gareth.

I have but I think it's related to me not making the new team available as a supporting team against a Service in the Service Portfolio. Now all good thanks Mary. Andrew

That is the view criteria that I created for me but when trying to create it for my colleague, Gareth, nothing happened, it did not save. Andrew

I am looking to upload a .csv template to update Assets. Situation is that we have dozens of Assets that need to be marked as being disposed and I believe that the Manage Assets Bulk Upload function can do this, and as long as we verify on Serial Number no duplicates will be created. Initially I thought the function was for 'NEW' only but then remembered the VERIFICATION option I tried uploading my a test .csv but that failed The reason made no sense to me other than a database error occurred. Andrew

I have created a new Service Desk team called 'Asset & Software Management' but it is not appearing in assignment dropdowns It should appear between 'Argo' & 'Business Patents'

Can the bulk upload .csv be used to 'Update' existing records without creating duplicates or only used to 'Upload' new records?

I have been working with our FM department to see whether Service Manager will work for them and demonstrating how to set up a view to filter FM assets from IT but the view for Gareth does not 'save'. The VIEW is configured like this: But I suspect security settings or permissions are preventing him being able to 'save' the VIEW

Hi Dave, many thanks. All good now.