Giuseppe Iannacone Posted March 22, 2021 Share Posted March 22, 2021 the variable are retrieved from a simple list based on the Service ID (h_pk_serviceid) and Catalog ID (h_id) Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 22, 2021 Share Posted March 22, 2021 Hi Guiseppe, I just wanted to start by checking if the variable that you are using for the request catalog item is using the name and not the ID of the request catalog item. This is showing 442. At the moment I am not able to replicate an issue, so if there is some more information you can provide, that would help me identify if there is an issue. Have you tried using an AutoTask to test this first? Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 23, 2021 Author Share Posted March 23, 2021 @James Ainsworth this is the variable I'm using with the related simple list Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 23, 2021 Share Posted March 23, 2021 @Giuseppe Iannacone It might be the Catalog Name rather then the Service that it tripping it up, possibly the '-' or even the spaces being escaped, as I am presuming you are using the Display Values from the simple list to attain the Catalog Name. Does it work if you select the first two options in your list? Cheers Martyn Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 23, 2021 Author Share Posted March 23, 2021 @Martyn Houghton thanks for the reply, you are always so kind and your support is very valuable. hope to meet you soon at the next Hornbill Insight. Said that I'm using the value from the simple list, and I also tried with an autotask (with no success)... so i suppose I'm doing something wrong... as you can see from the first post the service too is not found (service id = 85 aka "02 - Email & Outlook") any help would be appreciated!!!! ❤ Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 23, 2021 Share Posted March 23, 2021 @Giuseppe Iannacone Not a problem, hopefully we can have an insight meeting later this year once things have settled down. I would be tempted to try split the problem to see if that give you any more information on where it is failing. If you set the Service as Manual and select your '02 - Email & Outlook' service, then just leave the catalog items as a variable to see if you get any further. Another combination is set the Catalog Item as ignore and just attempt altering the Service from your Simple List. The other thing I would tempted to do in case it is an issue with the 'Variable' option, would be to set that catalog it to manual but then use button to insert the same variable in. Cheers Martyn Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 23, 2021 Author Share Posted March 23, 2021 @Martyn Houghton I will give it a try and let you know...@James Ainsworth if you have additional ideas, you're welcome Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 23, 2021 Share Posted March 23, 2021 Hi Giuseppe, I would definitely look at using the display name rather than the value. From my earlier comment I can see that it is the ID coming through and not the name. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 24, 2021 Share Posted March 24, 2021 @James Ainsworth Perhaps the tip on the options could be updated for service, to state 'The name of the service of the request' to make it clearer and consistent with the tip for the catalog item. Cheers Martyn Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 25, 2021 Author Share Posted March 25, 2021 @James Ainsworth well at this point is not clear to me what should be used in the field service (I am using the ID because I've tried the name previously and had the same issue). I'm using the ID because the error message states that no ID were found So I agree with @Martyn Houghton a clearer tip might help. I will try again with the name and let you know 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 26, 2021 Share Posted March 26, 2021 The tool tip does say to use the name. I'm not sure what else to add. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 29, 2021 Author Share Posted March 29, 2021 @James Ainsworth so just to double check the service field should match the ID while the catalog the name, correct? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 29, 2021 Share Posted March 29, 2021 When using a variable for the Service, the variable should pass the service ID. When using a variable for the Request Catalog Item, the variable should pass the Request Catalog Item name. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted March 31, 2021 Author Share Posted March 31, 2021 @James Ainsworth thanks for the reply, i was quite busy during these days and still unable to make a test... I will update the post as soon as possible Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted April 13, 2021 Author Share Posted April 13, 2021 @James Ainsworth & @Martyn Houghton I confirm, as suggested by James, that the BPM now is working as expected for the node "update request->Service" On 3/29/2021 at 7:29 PM, James Ainsworth said: When using a variable for the Service, the variable should pass the service ID. When using a variable for the Request Catalog Item, the variable should pass the Request Catalog Item name. unfortunately I'm experiencing another issue on the same BPM but on different topic.... I will probably need to post another topic. thanks for the support Link to comment Share on other sites More sharing options...
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