AndyHill Posted March 19, 2021 Posted March 19, 2021 Afternoon all, is there any way to suspend a BPM until a specific email is received. We have a 3rd party who sets up our customers mobile devices and I want to hold the calls until they confirm the device is configured and then I want the BPM to resume and auto close. The 3rd party don't have access to hornbill and won't be provided with access so that solution can't be dependant on that. I have tried this with the external authorisation but the limitations on the way the mail presents and from whom it comes limits its usefulness. All ideas welcome.
AndyHill Posted April 15, 2021 Author Posted April 15, 2021 Bumping. Someone must have come up with a clever way to do this
Steve Giller Posted April 15, 2021 Posted April 15, 2021 I haven't tested this, but if the email is consistently formatted you could experiment with locking all available actions on a Request so Users effectively cannot update it, setting the Request to On Hold, setting a "Wait for Status Change" node, and finally having a Routing Rule for the incoming email that updates the Request, taking the Request Off Hold and triggering the required Status change. There are probably a number of potential pitfalls here, first of all certain Roles allow "Locked" actions to be performed, and any one of the steps above might have a "gotcha" I've not considered yet.
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