Cannot save a view

[ALIPO]

Hi

A new Service Managed user is unable to save a View from Manage Assets

His roles/permissions are:

 

He is able to edit Asset Types and their attributes but just cannot save a View. No errors returned.

Any help gratefully received.

Regards,
Andrew

[ArmandoDM]

Hi @ALIPO

may you please post a screenshot of what the conditions in the view look like? 

Ideally we would like to replicate the issue for investigation

Regards

Armando

[ALIPO]

On 3/23/2021 at 4:00 PM, ArmandoDM said:

Hi @ALIPO

may you please post a screenshot of what the conditions in the view look like? 

Ideally we would like to replicate the issue for investigation

Regards

Armando

I have been working with our FM department to see whether Service Manager will work for them and demonstrating how to set up a view to filter FM assets from IT but the view for Gareth does not 'save'.

The VIEW is configured like this:

But I suspect security settings or permissions are preventing him being able to 'save' the VIEW

[ArmandoDM]

Hi @ALIPO

by the look of the screenshot it looks like the view has already been created, the screenshot is for a view already existing.

The button SAVE will be disabled until you change some conditions on the filter and/or the filter name. I suppose he has changed something before hitting the SAVE button ?

 

[ALIPO]

19 minutes ago, ArmandoDM said:

Hi @ALIPO

by the look of the screenshot it looks like the view has already been created, the screenshot is for a view already existing.

The button SAVE will be disabled until you change some conditions on the filter and/or the filter name. I suppose he has changed something before hitting the SAVE button ?

 

That is the view criteria that I created for me but when trying to create it for my colleague, Gareth, nothing happened, it did not save.

Andrew

[Victor]

3 hours ago, ALIPO said:

when trying to create it for my colleague, Gareth, nothing happened, it did not save

Just to make sure I understand, the issue happens for Gareth when he tries to create (save) the view, not when you try to create a view for Gareth (which is not actually possible - creating a view for someone else). What browsers are used?

[ALIPO]

14 hours ago, Victor said:

Just to make sure I understand, the issue happens for Gareth when he tries to create (save) the view, not when you try to create a view for Gareth (which is not actually possible - creating a view for someone else). What browsers are used?

Yes Victor, this is for Gareth.

[Victor]

@ALIPO ok, thanks, so this is what Gareth experiences when trying to save the view.

Browsers?