Tina.Lapere Posted April 16, 2021 Share Posted April 16, 2021 Hi, I'm trying to set a service to use a specific workflow when an analyst logs a call however it doesn't seem to be picking up the setting and is using the default. I've checked the WIKI which indicates it should work. I have a service catalogue below, which I hope they'd use however I want to the set the service request default workflow to the same just in case they don't as there is no way of stopping them just selecting the service (that I'm aware of anyway). Can you help at all? Thanks Tina Link to comment Share on other sites More sharing options...
Victor Posted April 16, 2021 Share Posted April 16, 2021 6 minutes ago, Tina.Lapere said: there is no way of stopping them just selecting the service This enforces the user to select a catalog item otherwise the PCF won't progress. As for the workflow, I am not aware of any specific issues in this area, maybe you can raise a support request so we can investigate in bit more detail (https://www.hornbill.com/support/). Link to comment Share on other sites More sharing options...
Tina.Lapere Posted April 16, 2021 Author Share Posted April 16, 2021 @Victor Thank you I've turned that on and it forces me to pick the catalogue item - perfect. I'll log a call for the workflow bit. Thanks :-) Link to comment Share on other sites More sharing options...
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