Jeremy Posted April 1, 2021 Share Posted April 1, 2021 Would it be possible to allow deletion of emails from the timeline of a request, currently we can archive these but we would like the option to remove these emails from the timeline for GDPR reasons incase emails have been assigned to the wrong request. Is this possible to be linked to a role e.g. Service Desk Admin Link to comment Share on other sites More sharing options...
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