simonadams

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Apologies for resurrecting an old thread, but I see this has documentation Holiday Manager - Hornbill on the wiki , and its obviously been a few years since last update , is this available ? or going to be ?

Thanks Steve, will they still be able to open up the ticket itself and view as per an analyst if they are not in the 'said' queue for that request? (apols for tardy response)

Hi We have a certain amount of managers who are part of teams. These users may need to actin tasks such as Change approvers etc. But we do not want tickets to be assigned to them, can this be done without preventing tasks? There are set to unavailable but tis doesnt seem to prevent it if manually assigned

Ok, this is likely to be a very stupid question and I did do a search honest. In the spirit of don't re-invent the wheel I have used reports in the Demo sandbox to download and then customise for our environment. I cant seem to find a similar facility to do the same with measures or widgets? Does one exist? Feel free to tell me its a dumb question as well Regards Si

Hi @BillP Which iBridge integration is this using ? I would like to investigate doing this for our Starters and Leavers process. Kind Regards Si

Hi , cant find an option to export the Service Portfolio or a report on the Service Portfolio , is there one, has anyone else got one that I could perhaps adapt? Thanks

Thanks David, had used the other two Service tags but not SLT, what a dunce I am, much appreciated

Request List - Hornbill Wiki at the bottom suggests this is defined somewhere or switched on, I am trying to find where as I would like to have a colour code for analysts to easily see their assigned requests approach or in breach. Can anyone direct me to it? Thnaks Si

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Thanks Steve , I will take that back to the team

Hi We would like to explore if an enhancement to request reassignment can apply team based auto assignment rules. Currently we have round robin on requests that are raised to the Service Desk team , but when our Service Desk team triage a call and it need to go to 3rd Line , 3rd line assignment rules dont apply ? Regards Si

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I would like to run a report on licenced users that shows a Full user ( agent) v Collaboration User (limited) in what area would I need to be in Administration and against which entity does this report need to run. Thanks in advance. Simon Adams

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