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Service Manager Reports


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I have been asked to create some reports in the next few days to show the following:-

Total number of Service Requests and Incidents, Per period (which could change), Fixed within SLA, By Team (of which we have 4)

Only problem is, 1, we went live last August and 2, due to Covid have not delved into the Reporting options. 

I've attempted to amend the templates but have to admit it's not my forte (could manage Supportworks)

Does anyone use something similar that could advise me how to create one. Would be much appreciated.

Thank you


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