How to edit Department field in Asset Manager

[John C]

Hi All,

@Victor

I am trying to add various Departments for this field in asset manager like HR, where do I edit this field so it populates in the below?

 

Thank you

[John C]

It's OK, I found it, where can i edit the site list? Or is it possible to add another site list, as the existing one is used for logging tickets and I want it to be different?

@Victor

[Victor]

@John C you mean this Site?

If so then these are the sites managed in admin tool in Home > System > User & Guest Access > Sites.

[John C]

@Victor No but thanks anyway Victor...

Can I ask you re the Asset Management, is it only "users" that can view this, as in if I want my manager who is a "basic" user to view, anyway way he can just view the ITIL?

[Victor]

@John C yes, only users.

[John C]

OK -thought as much, pity...

[John C]

@Victor Where can I edit the "State" entries below, say in order to create an "In stock" option?

Thanks again

[Victor]

@John C as far as I know those are hard coded and cannot be changed or any new option added.

[John C]

@Victor OK thank you, so I am guessing operational state etc cannot be edited either? 

 

[Victor]

 

@John C I think so yes, they cannot be edited. I'll have to ask @ArmandoDM to confirm this though...

[ArmandoDM]

Hi @John C

as @Victor said, State and Operation State cannot be edited.

Regards

Armando

[John C]

@ArmandoDM thank you, can any be edited at all? I would like to create a new option even?

[John C]

@ArmandoDM & @Victor yes I understand that, but is there any that can be edited, just one even? Geo Location, any of them?

Thanks

[Steve Giller]

I think you're probably looking for Manage Asset Types.

[ArmandoDM]

@John C

you may add new values to the asset substates.

To do this, you need to go in the Asset Type page  and click the icon top right of the page

 

Thank you

 

Armando

[John C]

@Steve Giller no I wasn't but thank you....

 

Trying to see if possible to add my own state, as in "In Stock" for example, but option not available, only for substate, but this is no good as the state does not reflect what I want either....

@ArmandoDM think there should be a default for "In Stock" option somewhere in an asset register, perhaps you could mention to your R&D Dept, thanks....

[Steve Giller]

@John C I believe the concept here is that an Asset that is "In Stock" is a "Current" Asset, Once it's Deployed it's "Active" and when it's been removed from use it's "Archived" so based on that, "In Stock" would be a sub-state of "Current"

[John C]

@Steve Giller yea perhaps for you, but not for me.

Current in my world would be, "out there" as well as active or LIVE even. Archived for me would be redundant too .......thanks anyway

[ArmandoDM]

@John C

I will mention to the relevant people about this.

 

Regards

Armando

[James Ainsworth]

Hi John,

Steve's earlier comment shown below is correct.

On 6/25/2021 at 1:59 AM, Steve Giller said:

I believe the concept here is that an Asset that is "In Stock" is a "Current" Asset, Once it's Deployed it's "Active" and when it's been removed from use it's "Archived" so based on that, "In Stock" would be a sub-state of "Current"

However, you can simply change the name of these three states using the translations.  Below is from the Admin, under Home->Applications->Service Manger->Translations.  Simply type the string h_record_state to get the related items.  You can rename these 3 states to something that is more suitable to you and then use the substate to further define these areas.  

I hope that helps.

James

[John C]

@James Ainsworththank you James, this is so helpful....

@ArmandoDMthank you also for your input.