Close multiple tickets at once.

[AndyHill]

Our BPM's have been built in with an auto closure after a call has sat resolved for two days. This set up works fine but I have recently found one team has been able to resolve calls before all stages have been completed. This has resulted in these calls failing to move in to the closure state. 

I can select 50 at a time and use the actions button to close them but I have 1374 to close  

Is there a clever way to script this?

[James Ainsworth]

Hi Andy,

I don't believe that there is any quick solution to automate the closure of a group of requests.  Sometimes, the time it takes to build and test an one off automation can end up taking a while in itself.  Alternatively, you could great a View that lists these tickets and share that View with the team that should have been closing them, and have them take on some of this.  

To prevent this from happening in the future, you could like to put a lock on the resolution action until the appropriate stage has started.  Let me know if you need some help with that.  

James

[AndyHill]

@James Ainsworth thanks I worked through them, wasn't too terrible

Definitely going to be locking down the resolve on these now. Not sure why it was done originally by my predecessor. 

[James Ainsworth]

Great to hear that you managed to get through them.