Ability to resolve a call without completing all tasks

[Ann-MarieHolloway]

Afternoon all,

My apologies for the new post, I know this has been provided before unfortunately I can't find the relevant post.

I know we have the ability to switch on the setting to allow analysts to resolve a call without closing all the tasks on a BPM.  I now need to switch this function off, as it is causing a backlog of outstanding tasks, therefore could someone remind me of which setting I need to select to switch the feature off?

Many Thanks

[Conor]

Hi @Ann-MarieHolloway

I believe webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities  is the setting you are looking for in the Service Manager admin settings

Thanks

[Ann-MarieHolloway]

Doh Thank you Conor, webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities  just rolls off the tongue doesn't it