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Ability to resolve a call without completing all tasks


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Afternoon all,

My apologies for the new post, I know this has been provided before unfortunately I can't find the relevant post.

I know we have the ability to switch on the setting to allow analysts to resolve a call without closing all the tasks on a BPM.  I now need to switch this function off, as it is causing a backlog of outstanding tasks, therefore could someone remind me of which setting I need to select to switch the feature off?

Many Thanks

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