Jump to content

Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,529 topics in this forum

  1. Enhancement: 1) An audit function against all Service Manager resources or perhaps 2) just a 'Notes' field for Admins

    By Berto2002,
    • 1 reply
    • 402 views

  2. Login to instance - staff member unable to

    By 7oaks,
    • 4 replies
    • 576 views

  3. Error adding a user to a board

    By HGrigsby,
    • 6 replies
    • 630 views

  4. Stop Analysts from "Closing" tickets

    By Smurfy,
    • 3 replies
    • 567 views

  5. 521 Service not available

    By Adrian Simpkins,
    • 2 replies
    • 455 views

  6. Process not coming off hold

    By Jeremy,   
    • 1 reply
    • 504 views

  7. Searching within requests

    By Jeremy,   
    • 2 replies
    • 2.7k views

  8. Quick Requests Logging

    By Jeremy,
    • 4 replies
    • 5.4k views

  9. Request list - resolution category not available?

    By Alberto M,
    • 1 reply
    • 482 views

  10. Portal Visibility will not set to "Hidden"

    By DavidCz,
    • 6 replies
    • 644 views

  11. Creating automated tickets

    By Smurfy,
    • 4 replies
    • 745 views

  12. Email Templates - Home System Email Templates (Permission Role)

    By Mark (ESC),
    • 1 reply
    • 506 views

  13. Automatic ticket creation

    By Mantinder Singh,
    • 1 reply
    • 1.7k views

  14. Resolve time met but the request is still breached - Resolution timer

    By Rashid.Ahmed,   
    • 19 replies
    • 1.8k views

  15. Activities List - View other Users Activities

    By Mark (ESC),
    • 6 replies
    • 719 views

  16. Hornbill Automations > Get Request - No "Customer Job Title"?

    By Jack_Podmore,
    • 4 replies
    • 859 views

  17. Reports - rolling datelogged variable.

    By AndyHill,
    • 1 reply
    • 416 views

  18. Time zone; converting to BST

    By Berto2002,
    • 17 replies
    • 1.4k views

  19. Report to find where teams are being used

    By nasimg,
    • 1 reply
    • 469 views

  20. Enhancement: Make snippets available for On-Hold reasons

    By nasimg,
    • 2 replies
    • 420 views

  21. Service Level Agreement Rules - What is "Company" used for?

    By samwoo,
    • 15 replies
    • 881 views

  22. "The node has a missing or bad connector"

    By RobW,
    • 3 replies
    • 1.6k views

  23. Can't assign Custom Field to Service Manager View?

    By Ben Maddams,
    • 1 reply
    • 404 views

  24. Outbound Mailer sending mail

    By Chris Rabbatts,
    • 2 replies
    • 1.5k views

  25. Enhancement: Create "Triggers" in so workflows can auto-activate an AutoTask at any time

    By Berto2002,
    • 2 replies
    • 478 views
×
×
  • Create New...